We help our buyers be at ease
We understand that doing cross border trade can be daunting. This is why we help our clients feel more confident from the offset with our clearly defined terms.
We will match the product specification:
When a client places a purchase order against our proforma invoice, the client is accepting that the consignment will be delivered as per the agreed specification. The specification includes product sensory and technical parameters, and packaging nuances. If we have shared product samples and specification documentation with the client before-hand and agreed on the product, our final consignment will consist of that product.
If the client makes a claim that we have not shipped the agreed product, we will conduct a holistic investigation within 2 weeks of the claim. If the claim is for a small quantity (less than 5% of the order) and there is sufficient evidence for a product specification mismatch, we will offer a rebate for that amount on the subsequent order or reimburse the money via T/T to the client’s bank account. If the claim is for a larger amount (above 5% of the order) and there is sufficient evidence for product specification mismatch, we will ship an entirely new consignment or offer a full refund once the goods are returned back to us. The return logistics obligation will match the interco terms of the shipment.
We will match the order quantity:
When a client places a purchase order against our proforma invoice, the client is accepting that the consignment will consist of the quantity specified on the proforma invoice in its entirety.
If the client makes a claim that we have under shipped, we will conduct a holistic investigation within 2 weeks of the claim. If there is sufficient evidence for a quantity mismatch versus the delivered amount and the invoiced amount, we will immediately dispatch the missing goods at our expense or include those goods free-of-charge in the next shipment.
We will hold the mentioned price:
A client has 10 days from the date of issuing the proforma invoice to issue the purchase order and follow the payment instructions on the proforma invoice in order to lock in the price and the interco terms. If no action is taken within 10 days of issuing the proforma invoice, the client risks the possibility of a price revision. Although the possibility of this is low in any given year, there are times that the raw material market has been volatile and thus we have had to make a price revision up or down within 10 days of issuing the proforma invoice.
If the client confirms the order within 10 days of issuing the proforma invoice, we will prepare and deliver the consignment as per the agreed price and interco terms.
We will meet the order lead times:
Our clients like to know the lead time for order preparation and dispatch. Based on our factory production schedule at that time, we share an approximate lead time with our clients prior to accepting any order. Then, we ascertain that we meet that lead time with a margin of safety of two weeks. In the rare case that we fail to deliver the goods during the specified lead times due to a force majeure situation, we will notify the client in advance. Force majeure can include weather impacts, strikes, riots, epidemics or other issues outside the control of either party.
We will abide by the payment terms:
We offer our clients a range of payment terms. Once the client places a purchase order against our proforma invoice, both parties will abide by the payment terms specified on the proforma invoice.
If a claim arises pertaining to marine insurance, both parties must continue to abide by the interco and payment terms. If a claim arises during consignment preparation or local logistics such as a factory fire or vehicle accident, respectively, Ceylon Exports & Trading will continue to honour the order or reimburse the advance upon claiming the amount from the insurer. Ceylon Exports & Trading Pvt Ltd is fully insured.
We will follow through with the shipping terms and conduct the title handover:
In each proforma invoice, we specify the shipping terms i.e. interco terms. Our delivery obligation and costs will be stipulated by those interco terms.
The title handover in the form of all shipping documents will be transferred to the client in line with the payment and shipping terms specified on the proforma invoice.
Confidentiality and intellectual property indemnification:
We take client confidentiality very seriously. We keep all conversations via digital and nondigital mediums confidential from external parties and only use them to deliver on our business obligations. We keep confidential and refrain from breaches in intellectual property (IP) such as patents and trademarks that the clients have shared with us.
The client is also responsible for extending the confidentiality and IP protection clause.
We will comply with the law:
As a registered food manufacturer and exporter, we agree to follow all local laws and regulations.
We agree to safeguard each party’s reputation:
The client and the seller have a responsibility for safeguarding the reputation of each party. This includes refraining from activities that may defame either of the parties and cause a materially negative impact on the business proceedings of each party.
We will settle any disputes amicably:
Both parties will opt to resolve any disputes on amicable terms without the intervention of external parties. In the case that a dispute requires a verdict in a court of law, both parties agree to hold litigation actions in accordance with Sri Lankan laws and regulations.